The Power of People: Why Culture Matters in Retention and Long-Term Success
March 18, 2026
Discover how strong workplace culture improves employee retention, safety, and long-term success in the fast-growing energy industry.
Discover how strong workplace culture improves employee retention, safety, and long-term success in the fast-growing energy industry.
Estera Milian
Business Support Specialist & Executive Administrator KBH Solutions
Bio
Estera currently serves as the Business Support Specialist and Executive Administrator at KBH Solutions, where she supports the organization’s core functions including Human Resources, Marketing, and Operations/Recruiting. In this role, she leverages her strong knowledge of systems, processes, and business tools to assist with HR onboarding and daily administrative needs, provide ongoing support to the Marketing team through her established experience and relationships, and contribute to Operations and Recruiting with essential coordination and task management.
With more than two decades of experience in executive administration, operations support, and business coordination, Estera is recognized for her ability to adapt quickly, manage competing priorities, and create efficient workflows across departments. She brings a collaborative, solutions-driven approach to supporting leadership and teams while helping ensure smooth day-to-day operations throughout the organization.
Education & Training
University of Phoenix, Phoenix, AZ
B.S. Business Administration
Responsibilities
Jen Fancher
Human Relations Manager, KBH Solutions
Bio
As HR Manager of KBH Solutions, Jen plays a key role in supporting both employees and leadership by managing the people side of the business. She focuses on everything from hiring and onboarding to performance coaching, employee relations, and creating a culture people enjoy being part of.
Jen works closely with Operations to ensure the best benefits and technology to support KBH employees. She acts as a bridge between employees and leadership, helping to align people strategies with business goals.
With almost a decade of Human Resources experience, and an additional decade in Sales before that, Jen joined KBH in January 2023 after 7 years of being a stay-at-home mom to her two boys. She has worked for such organizations as BellSouth Advertising & Publishing Co., ADP, Paychex, and Hawkins, Parnell & Young.
Education & Training
Georgia State University, Athens, GA
Bachelor of Business Administration – Marketing
Responsibilities
Dominique Pilosi
Marketing and Recruiting, KBH Industrial
Bio
As Marketing & Recruiting Manager at KBH, Dominique plays a key role in supporting candidates, internal teams, and client partners by leading both recruiting efforts and brand-focused marketing initiatives. She manages the day-to-day recruiting process, overseeing everything from job postings and resume screening to candidate communication, interview coordination, and ongoing support for current and prospective employees.
In addition to recruiting, Dominique helps shape and promote the KBH brand through strategic marketing and communications. Drawing on her background in marketing communications, she supports brand visibility and credibility by developing company content, contributing to internal communications, and managing KBH’s presence across its careers site and social media platforms. Her work helps ensure a consistent message that reflects KBH’s values and culture.
With a people-first mindset, Dominique is passionate about building strong connections, fostering clear communication, and creating positive, authentic experiences for candidates, clients, and team members.
Education & Training
Temple University, Philadelphia, PA
Bachelor of Arts – Communications
Responsibilities
Kasey Kramer
Controller, KBH Solutions
Bio
As Controller of KBH Solutions, Kasey works closely with the CEO to develop and manage budgets, provide forward-facing forecasts, and analyze performance against financial goals. Kasey also oversees day-to-day accounting functions—accounts payable, receivable, payroll, and general ledger management—ensuring timely closings and strong internal controls. Kasey manages relationships with KBH clients’ finance and operations teams to ensure smooth billing, collections, and financial alignment. He serves as the primary point of contact for resolving invoicing issues, clarifying payment terms, and supporting transparent communication that helps strengthen long-term client partnerships.
Prior to Kasey’s tenure with KBH, he spent time in the Information Technology sector with Oracle and the Commercial Insurance sector with Aon in client-facing roles.
Education & Training
University of Georgia, Athens, GA
Responsibilities
Kyle Ganeriwal
Operations Manager, KBH Solutions
Bio
Kyle serves as Operations Manager at KBH Solutions, where he leads internal operations and supports field execution across complex industrial and energy-sector projects. With a focus on workforce coordination, process improvement, and cross-functional execution, Kyle helps ensure that KBH delivers reliable staffing and project support to clients across the U.S. His role bridges strategic planning and day-to-day execution—supporting both internal initiatives and external client success.
Prior to joining KBH, Kyle spent five years at Deloitte Consulting in the Technology Strategy group, where he advised Fortune 500 clients across multiple industries. His work focused on capability mapping, process optimization, and operational transformation—experience he now applies to streamline field operations and drive internal efficiency at KBH.
Education & Training
University of Georgia, Athens, GA
Responsibilities