The Power of People: Why Culture Matters in Retention and Long-Term Success

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Tarun Ganeriwal

Tarun Ganeriwal
President & CEO, KBH Solutions

As increased AI usage continues to drive an unmatched demand for access to power, the energy sector is growing at an unprecedented pace. According to TechCrunch, by 2035 data centers are expected to draw 106 gigawatts, up sharply from the roughly 40 gigawatts they consume today. With a decade’s worth of demand needed in the next few years, the industry is under constant pressure to deliver quickly, efficiently, and safely. But the main challenge rising alongside that growing demand is retaining good people.

Today’s workforce is moving faster than ever. Employees are often shifted quickly between projects and contracts, sometimes before they’ve had a chance to feel settled. Over time, that pace can create a sense of being just another name on a roster or cog in a machine. Recent reports find that over 79% of employees are not engaged at work according to Fortune. Because of this, maintaining committed, skilled professionals to provide critical work becomes a top priority.

When I set out to build KBH, it was rooted in my own experience. I spent years in this industry seeing talented, hardworking people struggling to feel like they truly belonged anywhere. It’s difficult to feel invested in your work when you don’t feel connected to the company behind it. And when people don’t feel connected, they don’t stay.

From day one, the goal at KBH has been to be transparent with our employees and to foster real trust. In an industry that moves quickly and often overlooks the human side of the work, that commitment matters more than ever.

At KBH, culture is rooted in how we treat our people day-to-day. It’s how our leadership communicates, handles accountability, and whether employees feel valued and supported, especially when the work gets tough and nights get long.

At KBH, we prioritize recognizing our employees’ individual contributions through awards, social media spotlights, and quarterly recognition, giving them a platform to be seen and celebrated for what they bring to each project.

With a small back office and an industry moving at lightning pace, taking the time to intentionally build culture isn’t always easy. We must remain present with the people doing the work, and we never underestimate the importance of face-to-face interaction. It’s a priority for our leadership to get out in the field and visit our teams as often as schedules allow, because there is no substitute for showing up. Growth comes from connecting in meaningful ways with the employees working in the field and understanding the state of the industry from their perspective.

The demand for the energy industry cannot be controlled without dedicated, skilled individuals showing up day after day. When employees feel appreciated and valued, it is reflected in safety performance, in the quality of work delivered, and in the ability to meet demanding schedules. People who feel supported take ownership of their work, look out for one another and care about the outcome because they feel like they’re part of something bigger. For us, that means investing in our workforce by providing the training programs and tools they need to build on their existing skills and continue to grow.

In a high-risk industry like ours, engagement and safety are deeply connected. A workforce that feels heard and respected is more likely to speak up, stay engaged, and protect one another. Open and transparent communication is something we take seriously. We encourage our employees to speak up, whether it’s about safety, a concern, or an idea, and we work to keep our teams informed with regular updates without overcomplicating or overburdening them.

At KBH, we believe that investing in people matters. “People first” isn’t just a phrase; it’s the core of everything we do, and it starts at the top. Leaders must model consistency, transparency, and respect, creating a culture that carries through the entire organization. As a leader it’s nonnegotiable to show up, listen, and lead with integrity. For me, that means making time to truly listen to the people in the field, because the greatest lessons as a leader come from them.

If we want stronger teams, safer projects, and better outcomes, we must continue to invest in individuals who make this work possible. That means continually evolving to create environments where people feel respected, supported, and valued. KBH today is not the same company as it was yesterday, and it won’t be the same company tomorrow.

My hope is that as an industry, we continue to recognize the importance of prioritizing the people who keep this industry running and the role culture plays in building something that lasts.

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About KBH Solutions

KBH has provided project management and oversight to various utility and EPC companies since 2018. KBH has also supported ancillary tasks by providing scheduling and project controls resources where demand exceeded capacity of in-house resources. Established in 2008 and headquartered in Smyrna, GA, KBH Solutions is proud to be a Department of Transportation Disadvantaged Business Enterprise (DBE) and a National Minority Supplier Diversity Council (NMSDC) Minority Business Enterprise (MBE) specializing in project management, project controls, project oversight services and procurement services.

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Estera MilianEstera Milian
Business Support Specialist & Executive Administrator KBH Solutions

Bio

Estera currently serves as the Business Support Specialist and Executive Administrator at KBH Solutions, where she supports the organization’s core functions including Human Resources, Marketing, and Operations/Recruiting. In this role, she leverages her strong knowledge of systems, processes, and business tools to assist with HR onboarding and daily administrative needs, provide ongoing support to the Marketing team through her established experience and relationships, and contribute to Operations and Recruiting with essential coordination and task management.

With more than two decades of experience in executive administration, operations support, and business coordination, Estera is recognized for her ability to adapt quickly, manage competing priorities, and create efficient workflows across departments. She brings a collaborative, solutions-driven approach to supporting leadership and teams while helping ensure smooth day-to-day operations throughout the organization.

Education & Training
University of Phoenix, Phoenix, AZ
B.S. Business Administration

Responsibilities

  • Serves as a cross-functional business partner supporting HR, Marketing, and Operations/Recruiting to drive organizational efficiency and alignment.
  • Provides executive-level administrative support, managing priorities, communications, and coordination for leadership and internal teams.
  • Supports HR onboarding and operational processes by maintaining systems, documentation, and employee workflows.
  • Leverages prior marketing experience to contribute to marketing initiatives and support cross-department collaboration.
  • Improves internal processes, manages company records, and serves as a central point of contact for internal and external stakeholders.

Jen FancherJen Fancher
Human Relations Manager, KBH Solutions

Bio
As HR Manager of KBH Solutions, Jen plays a key role in supporting both employees and leadership by managing the people side of the business. She focuses on everything from hiring and onboarding to performance coaching, employee relations, and creating a culture people enjoy being part of.

Jen works closely with Operations to ensure the best benefits and technology to support KBH employees. She acts as a bridge between employees and leadership, helping to align people strategies with business goals.

With almost a decade of Human Resources experience, and an additional decade in Sales before that, Jen joined KBH in January 2023 after 7 years of being a stay-at-home mom to her two boys. She has worked for such organizations as BellSouth Advertising & Publishing Co., ADP, Paychex, and Hawkins, Parnell & Young.

Education & Training
Georgia State University, Athens, GA
Bachelor of Business Administration – Marketing

Responsibilities

  • Onboarding all new employees
  • Employee Relations
  • Performance Management
  • Compliance and Policies
  • Benefits
  • Culture and Engagement

Dominique PilosiDominique Pilosi
Marketing and Recruiting, KBH Industrial

Bio

As Marketing & Recruiting Manager at KBH, Dominique plays a key role in supporting candidates, internal teams, and client partners by leading both recruiting efforts and brand-focused marketing initiatives. She manages the day-to-day recruiting process, overseeing everything from job postings and resume screening to candidate communication, interview coordination, and ongoing support for current and prospective employees.

In addition to recruiting, Dominique helps shape and promote the KBH brand through strategic marketing and communications. Drawing on her background in marketing communications, she supports brand visibility and credibility by developing company content, contributing to internal communications, and managing KBH’s presence across its careers site and social media platforms. Her work helps ensure a consistent message that reflects KBH’s values and culture.

With a people-first mindset, Dominique is passionate about building strong connections, fostering clear communication, and creating positive, authentic experiences for candidates, clients, and team members.

Education & Training
Temple University, Philadelphia, PA
Bachelor of Arts – Communications

Responsibilities

  • Manage full-cycle recruiting, from job postings to interview coordination.
  • Source candidates and support hiring needs across internal teams and clients.
  • Contribute to hiring communications and onboarding processes.
  • Support recruiting-related content for the careers site, social media, and branding.

Kasey KramerKasey Kramer
Controller, KBH Solutions

Bio
As Controller of KBH Solutions, Kasey works closely with the CEO to develop and manage budgets, provide forward-facing forecasts, and analyze performance against financial goals. Kasey also oversees day-to-day accounting functions—accounts payable, receivable, payroll, and general ledger management—ensuring timely closings and strong internal controls. Kasey manages relationships with KBH clients’ finance and operations teams to ensure smooth billing, collections, and financial alignment. He serves as the primary point of contact for resolving invoicing issues, clarifying payment terms, and supporting transparent communication that helps strengthen long-term client partnerships.

Prior to Kasey’s tenure with KBH, he spent time in the Information Technology sector with Oracle and the Commercial Insurance sector with Aon in client-facing roles.

Education & Training
University of Georgia, Athens, GA

  • Bachelor of Business Administration – Real Estate
  • Bachelor of Business Administration – Risk Management & Insurance

Responsibilities

  • Manage client relationships related to billing, collections, and financial coordination
  • Supervise finance function while overseeing cash flow, banking, and treasury activities
  • Lead all financial operations, including reporting, budgeting, forecasting, and
    compliance with GAAP
  • Collaborate with the CEO on strategic planning, cost optimization, and financial
    analysis

Kyle GaneriwalKyle Ganeriwal
Operations Manager, KBH Solutions

Bio
Kyle serves as Operations Manager at KBH Solutions, where he leads internal operations and supports field execution across complex industrial and energy-sector projects. With a focus on workforce coordination, process improvement, and cross-functional execution, Kyle helps ensure that KBH delivers reliable staffing and project support to clients across the U.S. His role bridges strategic planning and day-to-day execution—supporting both internal initiatives and external client success.

Prior to joining KBH, Kyle spent five years at Deloitte Consulting in the Technology Strategy group, where he advised Fortune 500 clients across multiple industries. His work focused on capability mapping, process optimization, and operational transformation—experience he now applies to streamline field operations and drive internal efficiency at KBH.

Education & Training
University of Georgia, Athens, GA

  • Bachelor of Business Administration – Management Information Systems
  • Certificate in Personal and Organization Leadership


Responsibilities

  • Lead field workforce operations across multiple job sites
  • Oversee internal process improvement initiatives to streamline operations
  • Manage project timelines and deliverables
  • Support cross-functional collaboration between operations, HR, finance, marketing and business development teams